Client Overview
Engen, a prominent fuel service provider in Southern Africa, operates an extensive network of fuel stations and distribution facilities. Focusing on operational excellence, Engen sought a solution to improve the visibility, management, and control of its IT infrastructure and operational assets across multiple sites.
Challenges
Engen faced several asset management challenges, including:
- Limited Visibility: Managing IT infrastructure across numerous forecourts proved challenging. To reduce loss and improve accountability, Engen required a comprehensive view of each asset’s lifecycle, from acquisition to disposal.
- Operational Control: As the demand for real-time asset tracking grew, so did the need for a system that could handle complex asset assignments, maintenance schedules, and compliance requirements.
- Risk of Asset Loss: Frequent interaction with various assets increased the risk of loss or misplacement. Engen needed a way to improve oversight and control to protect valuable resources.
With these challenges in mind, Engen embarked on a rigorous selection process to identify a solution that could streamline asset management, enhance operational efficiency, and reduce lifecycle costs.
Solution
After a comprehensive evaluation, Engen selected CASM Contract & Asset Management, a solution provided by Paperserve, to address its asset management needs.
CASM was deployed as an integrated platform offering:
- Real-Time Visibility: CASM enabled Engen’s stakeholders to access live asset status updates, ensuring better decision-making.
- Enhanced Lifecycle Management: By tracking assets throughout their lifecycle, CASM facilitated proactive maintenance and reduced the risk of unplanned downtime.
- Seamless System Integration: CASM integrated with Engen’s back-office systems, including SAP and third-party helpdesks, streamlining processes for asset swaps, warranty management, and compliance tracking.
Through CASM’s advanced features, Engen gained a mature and scalable asset management environment with enterprise-wide asset visibility.
Results and Benefits
With CASM in place, Engen achieved the following outcomes:
- Increased Operational Efficiency: CASM’s real-time visibility empowered Engen to make quicker, data-driven decisions, improving overall efficiency.
- Cost Reduction: Enhanced control over asset lifecycles led to better allocation of resources and significant cost savings.
- Improved Asset Security: CASM’s tracking capabilities reduced the risk of asset loss, increasing accountability across Engen’s operations.
Engen’s decision to partner with Paperserve and adopt CASM reflects their commitment to innovation and operational excellence.
Conclusion
Engen’s experience highlights CASM’s capability to support large-scale asset management for organizations with complex operational needs. By offering robust tracking, integration, and lifecycle management, CASM has proven to be an invaluable asset for Engen, paving the way for future growth and operational maturity.
